Mind you, I have my new buyers that I supposed to be moving in that evening. I was completely caught off guard, and asked what happened, both movers got aggressive in their tone with us and said it was not their fault and we'll have to find another way. Oregon Trail Movers showed the following day to load the last of our things in the 16 ft pod, half way through, they said we will need another pod. I would certainly recommend them to anyone else looking for a moving container company that's as inexpensive as possible! I was really happy that they were able to match the lower price of another company - that was such a big deal to us since we were trying to save as much money as possible. The container we had didn't look like it was in the best shape, but it was good enough and all of our stuff was okay so that's what mattered most to us. Instructions were clear, none of our stuff was damaged in the cross-country trip, and it was easy to call and change when our containers were picked up/dropped off. There was an instance in which we called Pack Rat to change the direction the doors on the container were facing before the container was dropped off and this change didn't happen, but it ended up being fine for us. The containers were picked up and delivered without issue, and we found the drivers to be very nice as well. I was pleased with the communication from customer service - everyone I spoke to was friendly, and if I called during a busy time, I was glad that I could just receive a call back at a later time so I didn't have to wait on hold forever. Overall I would say we had a good experience with Pack Rat.
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